Why isn’t location tracking working on my child’s device (Android)?

Power Saving Mode on Android devices can have a negative impact on the work of the location tracking feature. If you find that you aren't able to locate your child's device via the app, please follow the instructions listed below.

Please, note that on different Android devices it can be different, but below you can find some of the possible options. Please, note: if you are not able to find something, you can use the search field at the top of the Settings screen.

SAMSUNG:

Settings > Battery > App power saving (Detail) > Kidslox and disable this option.

HUAWEI:

Honor P6: Settings > Battery Manager > Protected apps > Kidslox and turn it on.

P8: Settings > Apps > Kidslox > Battery in the Detailed power info screen. Running after screen off should be turned on.

Y6: Settings > Power saving > Consumption level. Keep running after screen off  should be turned on.

Other Huawei devices:

Settings > Device > Power saving > Protected apps >Kidslox (should be on)

Settings > Device Manager > Startup Manager and add Kidslox.

Settings > Smart assistance > Notification Panel and uncheck the Notification settings.

Block the Phone Manager app, to prevent the child from force closing Kidslox.
 
XIAOMI

Settings > Battery & Performance > Manage apps battery usage > Power Saving Modes and disable this option.

Security app > Permissions > Autostart > select Kidslox so it has Accessibility permission on start.

ASUS:

Asus Start Up Manager app and set Kidslox to autostart.

OPPO:

Security Center app > Privacy Permissions > Startup manager > Allow Kidslox

On some Oppo devices you go to Settings > Battery > Others > Kidslox and Uncheck all settings

On some other devices you go to Settings > Battery and storage > Battery manager and turn off smart power saving. Also, Tap on Power consumption details > Optimize for excessive power consumption and uncheck Kidslox.
 
WIKO:

Settings > Protected Applications and set Kidslox as a Protected app.

ZTE:

Firstly, disable Smart Power Save, then go to Settings > Power manager > Power management for apps > look for Kidslox > Disable all the options.

All other devices:

Please, check for a Battery Saving Mode in your device Settings.