Location doesn't update

First of all, you need to make sure that the device is in Child or Parent mode (the location tracking feature doesn't work when the device is in Lock mode).

If the problem remains, please take your child's device and make sure that location is enabled on the device itself and Kidslox has all the permissions:

iOS: Go to Settings > search > Kidslox > location should be set to Always Allow.

Android: Go to Settings > search > Kidslox > location tracking permission should be enabled.