If you get this mistake you need to make sure that location tracking permissions are given on your child's device. Please take your child's device and go to Kidslox > device > location > tap on the Map (if it asks you for one of the permissions, make sure that you allow it).
If nothing changes, please check the following:
iOS: Go to Settings > search > Kidslox > location should be set to Always Allow.
Android: Go to Settings > search > Kidslox > location tracking permission should be enabled.
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